Summoner’s Nexus TCG support
For help with Summoner’s Nexus TCG, email tsbabayemi@tgnstudios.uk. This support channel covers the web application, Android and iOS beta applications, account access, gameplay defects, Guild and ranked systems, Story Mode, Nexuslocke, card data, virtual items, notifications, and beta installation.
What to include
- Your Summoner’s Nexus display name and account email.
- Your device model, operating-system version, and whether you used the website, Android app, iOS app, Google Play or TestFlight.
- The app or bootstrap version if visible.
- Clear steps leading to the problem, what you expected, and what happened.
- The approximate date and time, game mode, turn or phase, and relevant card names where applicable.
- A screenshot that does not expose private credentials, recovery codes or full notification tokens.
Never send your Google, Apple, WordPress or email password, a two-factor code, a private signing key, or a complete push-notification token. We will not ask for those items.
Accounts and privacy
You can export available product data from the in-app Account area. To delete an account, use the Account area or the account-deletion page. Authentication problems should identify whether you selected Sign In or Create Account and whether the issue happened before or after choosing the Google account.
Read the Privacy Policy and Terms and Conditions for information about data, acceptable use, beta availability and virtual items.
Security reports
Report a suspected security issue privately to the support email before sharing technical details publicly. Include enough information to reproduce the issue without accessing another person’s account or data.